It is one of the most common breakdowns: the freezer works fine but the fridge is not cold enough, the ice melts and then at the end the floor is full of water. When this happens it is usually caused because some part of the freezer has frozen causing a bockage in the tube that connects to the fridge, or the fan of the motor could be damaged, in both cases the cold air can not get into the fridge, that is why it does not cool as it should.
We recommend you in these cases to contact our customer service through the mobile app or by phone so one of our experts can visit you to find out what the damaged part is or where the blockage is, that doesn´t allow the circulation of cold air.
Refrigerators with non-frost system are designed to give fewer problems of this kind than older ones. it avoids forming too much frost, best preserves the properties of frozen foods and it is not necessary to defrost periodically for both freezer and fridge to work correctly; contrary to what happened with the old systems.
To check if your fridge is of this type you only have to look at the instruction manual, however it can be said that most of those sold today it is already built-in. However, even though no-frost is not uncommon for such failures, refrigerators always need maintenance.
We inform you about the whole home assistance and repair process.So you do not have to worry about anything.